1. kitchen-doorhandles.co.uk is a part of the diyessentials group. In these conditions "we", "us" and "our" refer to DIY Essentials. You can write to us at Unit 6, Brail Wood Close, Bilsthorpe, Newark, Nottinghamshire NG22 8UG or send an e-mail to enquiries@diyessentials.com or fax us on 01623 411377. These are also the addresses to write to if you have any complaints. "You" and "your" refer to the customer who places an order with us.

2. We reserve the right not to accept any order. Once we accept your order, a contract will come into force, on the terms and conditions set out here.

3. We deliver your goods within 7 working days. We aim to deliver within 4 working days. You should tell us as soon as possible if you do not receive your goods within 7 working days. If we are unable to deliver your goods within thirty days of your order, you may cancel your order and get a full refund for those goods. Except for items ordered that fall into clause 15.

4. When you receive the goods, you should check them as soon as possible, and let us know within 10 days of receipt if there are any problems. If possible, please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods, which occurs after they have been delivered to you.

5. In the unlikely event that an item is damaged, you may return it within 30 days. Please email us at enquiries@diyessentials.com and we will immediately arrange for collection or advise alternate methods as to the return of the item. The item must be returned in its original condition, including packaging and you must obtain the proof of return. We will then despatch a replacement from our Distribution Centre or process a refund once your returns are received. Except for items ordered that fall into clause 15.

6. We will require payment of the price for the goods in full before we despatch them unless we agree otherwise in writing with you. We trade in Sterling only.

7. In the UK delivery is free for all orders over £35.00 (including VAT), otherwise the delivery charge is £4.95 (excluding VAT). Channel Islands is charged at £10 for all orders. Northern Ireland, delivery is £7.05 (incl VAT), Ireland delivery is £14.10 (incl VAT).

8. Any payments that are overdue will bear interest at the rate of 2% per annum above the base rate of HSBC Bank plc from the date that payment was due until the date of actual payment.

9. All the goods that we supply will remain our property until you have paid for them in full, including all delivery charges. If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full.

10. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer's prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product.

11. The information and advice contained in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods and follow them carefully at all times.

12. You can cancel your order for any reason and get a full refund at any time before you receive the goods, or up to the end of seven working days after the day you processed the order. A working day is any day other than weekends and public holidays. To cancel your order you should write to or email us within that time to the address in Clause 1 of these conditions. Except for items ordered that fall into clause 15.

If you have already received the goods:

# You can only exercise this right to cancel your order if the goods are still in a re-saleable condition and you have retained the packaging;

# You must return the goods to us at your own cost to the address in Clause 1 of these conditions (unless we are at fault, in which case we will arrange collection);

# You must take care to ensure the goods are not damaged in the meantime;


and

# If you do not return the goods as required, we may charge you the costs of recovering them ourselves.

13. If you cancel your order you will be reimbursed as soon as possible and within a maximum period of 30 days after the receipt of the returned item. Except for items ordered that fall into clause 15.

14. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses.

15. With made to order items such as Handturned Knobs, Distance Selling Regulations 2000, do not apply as once the goods have been manufactured to your specification they are not eligible for return or refund under any circumstance.

16. Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective products causing personal injury, death or damage to non-business property.

17. If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.

18. This particular clause only applies if you are buying goods from us for the purposes of your trade, business or profession and you are not classified as a consumer under UK consumer protection legislation. If you are such a business customer, Clause 12 of these conditions will not apply, we will not be liable for any consequential losses and subject to Clause 16 our maximum liability shall be limited to the price of the goods.

19. Nothing in these conditions affect your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.

20. English law shall apply to these conditions.

DATA PROTECTION ACT

The information that you provide to us will only be used for credit and security checks and for managing your account.